Customer Testimonials

Laura and all other sales people are amazing here! Super friendly and welcome. Amazingly clean all around great luxury dealership

The initial appointment to purchase and receive the vehicle took 3.5 hours. Was unable to go over the vehicle features and the operation manual was missing. An additional trip to the dealership (97 miles) to pick up replacement accessories. The service department did a great job. Friendly and professional.

The staff here was very attentive with quick response times. I was pleased with the level of service I received.

My service advisor Megan was great. She kept me informed, great communication and answered all my questions with no issues. I will always take my car there. Thanks.

Helpful staff, decent inventory and prices

I was working with Tabatha for about 2 weeks and she was very professional and helpful. Also, the entire team was great. I had a wonderful experience working with them.

These guys helped me find the Defender that we wanted and took our two other cars in for trade. And stayed late on a Saturday to get the deal done so we could drive home with it that day. Great staff!

I didn't get the big red ribbon on my truck.

I have purchased a few vehicles here now and always walk out feeling good. Tabitha is an excellent salesperson. She takes the time I need to understand the deal and works hard to make me happy. In particular on my last deal I was trading in two vehicles, I had gone to at least 4 other dealerships none of which who would work give me a fair deal on my trades. I stoped in at Land Rover and Tabitha was able to give me what I wanted. I appreciate her hard work and dedication. Thank you Land Rover and especially Tabitha ... Read More

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Google - May 16, 2025

I have purchased a few vehicles here now and always walk out feeling good. Tabitha is an excellent salesperson. She takes the time I need to understand the deal and works hard to make me happy. In particular on my last deal I was trading in two vehicles, I had gone to at least 4 other dealerships none of which who would work give me a fair deal on my trades. I stoped in at Land Rover and Tabitha was able to give me what I wanted. I appreciate her hard work and dedication. Thank you Land Rover and especially Tabitha Joe B

This is my second car for JLR South Shore. Professional sales and service staff. Great experience once again.

Tabatha Romo was my sales representative for the purchase of my 2025 vehicle. It was a positive experience. I would recommend South Shore JLR for your car buying experience.

Steve and Jack did a great job. Will definitely recommend this dealership to friends as well as look for my next vehicle there in the future

AMAZING PRODUCTS AWESOME CUSTOMER SERVICE!!!!! I am a repeating customer I will continue to come back. I Love Laura and the double Jack's are great as well!!!!LOL just an amazing team! Laura goes above and beyond to insure customer satisfaction.....

We knew exactly what we wanted, but could not find it. Emailed the GM from the website, he immediately responded and paired me with Manny in sales. Manny scoured nationwide inventory to find what we wanted. After a few close misses, we landed on one that worked two states away, they arranged transport and it was delivered in less than a week. Might have been the easiest car purchase we have ever made.

Great salesman Manny!

We had an excellent experience and highly recommended this dealership. We had great service and ended up with a fantastic deal. Our salesperson Gina was wonderful to work with!

Smooth transition

I’ve purchased two Range Rovers from this dealer; two of many more to come I should say. Jack and his team are very easy to work with with little hassle. We worked out a fair deal, and I’m very pleased with my new vehicle. If a problem arises, Jack takes care of it and genuinely wants his clients to be happy. A special shout out to Dylan who is very knowledgeable with the tech and set up of the vehicle as well as communication.

Incredible experience with Land Rover South Shore. Tabatha and Jack were instrumental in making me a new member of the Land Rover family.

Great experience - straightforward and fair. It was fantastic working with Tabatha and the JLR team. Tabatha was professional, responsive and patient.

Awesome service!

I wanna thank Tabatha for helping me get and pick out my dream SUV Range Rover

I went to Jaguar in Southshore Indiana, and I had a great experience with the whole team, But I work directly with Tabitha. and it was an all-around great experience five stars. She’s Very good at her job. I will definitely come back for my next Jaguar purchase..

Professional staff and customer focused. I would recommend to a friend.

During the last week, I had the pleasure of working with Laura Dominici. I was attempting to help my son in Chicago, who was tied up on various matters, put a deal together for a Range Rover Velar. The deal was somewhat complicated, as it involved a buyout of a lease for a non Range Rover vehicle. Laura could not have been better and I give her my highest recommendation. First, she was incredibly knowledgeable about the product she was selling and Southshore's inventory. She also quickly understood the details of the somewhat complicated deal we were trying to ... Read More

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Google - Mar 18, 2025

During the last week, I had the pleasure of working with Laura Dominici. I was attempting to help my son in Chicago, who was tied up on various matters, put a deal together for a Range Rover Velar. The deal was somewhat complicated, as it involved a buyout of a lease for a non Range Rover vehicle. Laura could not have been better and I give her my highest recommendation. First, she was incredibly knowledgeable about the product she was selling and Southshore's inventory. She also quickly understood the details of the somewhat complicated deal we were trying to achieve. Most importantly, however, Laura was extremely pleasant and responsive. If she promised to get back to me with numbers or information within the hour, she got back to me within the hour. Laura has my sincere gratitude and I will look forward to doing business with her in the future.

My service coordinator was very intentional ensuring all of my needs and the vehicle needs were met. Thanks Megan, you’re the best!

Did this all over the phone with Steven S on their sales team. Was easy and well organized for making the purchase from a different state. Everyone I met from their team was super helpful and responsive and Steven was great!

Service department was excellent in servicing our vehicle. Attentive, professional and stayed in constant communication throughout the entire processed.

Although I did not buy a vehicle I will have to say Kenny, Rick, and Manny were Very informative, Patient, and Friendly. When I am ready to trade in mine I will definitely go to Land Rover South Shore!

This past weekend, we had the most awesome experience buying our 2021 Chevy Tahoe! Steven and Jim made the entire process smooth and stress-free. From the moment we arrived, they ensured we got exactly the car we wanted with no pressure at all. Their professionalism, honesty, and dedication to customer satisfaction truly set them apart. If you're looking for a hassle-free car-buying experience, we highly recommend Steven, Jim, and the entire team!

Laura D. was fabulous from beginning to end. She was helpful and always quick to accommodate. The entire shopping experience was lovely and civilized. Highly recommend.

Great people to work with, has been responsive to every need I’ve had. They treated me great at this dealership.

This past weekend I worked with Tabatha to purchase my 3rd Land Rover. I’m beyond happy with the service and the recommendations about a new vehicle. I don’t live close, but will always come to JLR. Tabatha did not pressure me, was honest, friendly, and took her time helping me. We also talked with Pete in parts about service recommendations. They are both amazing!! I went in for an oil change and left with a 2025 Range Rover Sport!!

Very easy to deal with great price. Tabitha, Rick, and Jack took good care of me.

I had the most awesome experience here in crown point. The sales rep Tabatha was a sweet excellent rep. She was kind friendly efficient and even the test drive she felt like a cool friend I already knew while with me . Please visit her she deserves lots of kuddos and knows what she doing well deserved applause

I’m very grateful that my client agreed to consider the CPO Range Rover HSE for sale at Southshore JLR that I selected. Upon calling to further investigate I was fortunate to get Laura Domenici. All I can say is she clearly takes a great deal of pride in what she does and does what she says. She had the bedside manner of a great doctor who was happy to pull my requested vehicle to do a video walk around and get it to me and my client Julie and quote some other options. I literally left our conversation feeling ... Read More

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Google - Feb 18, 2025

I’m very grateful that my client agreed to consider the CPO Range Rover HSE for sale at Southshore JLR that I selected. Upon calling to further investigate I was fortunate to get Laura Domenici. All I can say is she clearly takes a great deal of pride in what she does and does what she says. She had the bedside manner of a great doctor who was happy to pull my requested vehicle to do a video walk around and get it to me and my client Julie and quote some other options. I literally left our conversation feeling VERY confident that we made a great selection. She and her team made the transaction very smooth and had signing documents overnighted to my client that same day. As I told Laura, I’ve been a Concierge consultant for over 15 years and I can easily say that this was one of my top 3 easiest transactions! I’ll end by first saying thank you to Ms. Domenici and the Southshore team, you’ve found the formula for amazing customer service and it’s greatly appreciated that you helped me make my clients dream of owning a Range Rover come to life. Lastly, if anyone is looking for a lightly owned and well maintained Jaguar or Range Rover I highly recommend Southshore JLR and please request Laura Domenici, you won’t regret it.

Laura D was a pleasure to work with. I found the vehicle that I wanted on their website and she reached out immediately to help me answer any questions that I had. Purchased that vehicle and everything went smooth and she was helpful even after the sale.

Sarah and Brenden were very helpful. Went out of their way to answer my questions and concerns. Thank you ! 😊

I worked with Tabitha and she made the process very smooth and easy. Everyone was polite and showed good customer service. The car is great!!

I was in the market for a vehicle, I reached out online about a vehicle, and was responded to by Tabatha. She was very informative, and made me feel very comfortable about my purchase. I would definitely recommend Tabatha for anyone looking to purchase a vehicle. Thank you for professional, and awesome customer service.....

We stopped in at a whim on a Saturday night about an hour before close, Tabatha welcomed us at the door with zero pressure and a fantastic personality. She promptly without asking, went out and got the vehicle we wanted to view and pulled it into the service base so we can view it since it was cold out. (Seems obvious, but you'd be surprised how many dealerships do not do this) We then we're greeted by the sales manager when we were ready to leave, which I'm sure is part of their process, however he was ... Read More

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Google - Feb 4, 2025

We stopped in at a whim on a Saturday night about an hour before close, Tabatha welcomed us at the door with zero pressure and a fantastic personality. She promptly without asking, went out and got the vehicle we wanted to view and pulled it into the service base so we can view it since it was cold out. (Seems obvious, but you'd be surprised how many dealerships do not do this) We then we're greeted by the sales manager when we were ready to leave, which I'm sure is part of their process, however he was zero pressure as well and also had a fantastic personality. In the end it was not the vehicle for us, however the experience was fantastic and I would highly recommend anybody looking for a Land Rover or Jaguar stop by and visit Tabitha

I’ve had great customer service!

They are always super friendly and welcoming. I went in to order a key to unlock my rims … The customer service part guy found it inside my vehicle. Every time I been there, they’ve been extremely nice.

I had an amazing experience with returning my leased vehicle and purchasing an amazing pre-owned, Range Rover. Gina, my sales representative, was fantastic! She was knowledgeable, helpful, friendly, and just overall great! Randy, in finance was amazing as well. Honestly, the entire team was phenomenal!

Tabatha was awesome! She was knowledgeable and got the job done quickly. I would recommend her and she gets 5 stars from me!

Recently purchased a vehicle through JL Southshore and have nothing but great things to say. I am very skeptical of dealerships because of past experiences, but from the moment I called and spoke with Tabatha I knew it was meant for me to do business with them. The whole process was painless and I got the vehicle that I wanted and couldn’t be any happier. Tabatha is the absolute best and the sweetest ever. They definitely have a customer for life.

Had a great experience at South Shore JLR Crown Point, during the buying process. Sales Executive Manny Bravo did a great job answering all my questions and attending to my vehicle selections and price range. Drove out with a Range Rover Sport HSE

Excellent Service had gone there last Saturday Megan was great took care of what needed to be done!

I own a 2020 Defender and no matter what issues or questions I have the service dept always helps and take care of any of my needs. I highly recommend them.

In general the experience was good Tabitha was easy to work with we've brought a lot of cars and my brother in-law is a car salesman so we know the routine you ask for a lower price they disappear and come back as if they had to negotiate and come back with small price adjustment that I'm use to I have no problem with the service but being forced to purchase a low jack is something new I should have just not gone through with the sale but I had looked for a truck for a while and ... Read More

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Google - Jan 3, 2025

In general the experience was good Tabitha was easy to work with we've brought a lot of cars and my brother in-law is a car salesman so we know the routine you ask for a lower price they disappear and come back as if they had to negotiate and come back with small price adjustment that I'm use to I have no problem with the service but being forced to purchase a low jack is something new I should have just not gone through with the sale but I had looked for a truck for a while and that one was very close to what I had been looking for but 1.500 purchase was not a part of my plans I should have been offered it but allowed to decline and not be told if I didn't buy it the price of the car would go up it just doesn't sit well with me so moving forward I probably wouldn't recommend your dealership that policy doesn't seem legal or fair

I recently purchased a new vehicle from JLR South Shore. I am actually from Grand Rapids so working with a dealership in Indiana was not my dream scenario, but they had the car I wanted, and Tabatha made it easy. Over the course of 2 days we did a deal all via text which was really convenient for me. But even though a text deal is typically an impersonal experience, I still had a great in person experience once I entered the doors of the dealership to pick up the car. Tabatha had it cleaned and parked inside with a giant ... Read More

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Google - Jan 3, 2025

I recently purchased a new vehicle from JLR South Shore. I am actually from Grand Rapids so working with a dealership in Indiana was not my dream scenario, but they had the car I wanted, and Tabatha made it easy. Over the course of 2 days we did a deal all via text which was really convenient for me. But even though a text deal is typically an impersonal experience, I still had a great in person experience once I entered the doors of the dealership to pick up the car. Tabatha had it cleaned and parked inside with a giant red Christmas bow. They had donuts ready for my kids and coffee ready for my wife and I. While I signed the docs Tabatha did the plate transfer and even helped move all of my bags and car seats from my old car to my new car. (in the snow I might add). We were in and out quickly, and the time spent in dealership was rather pleasant. Dare I say almost fun. Net/Net: when you are buying a high end car you really do expect a high end, convenient buying experience. And I feel I got exactly that from JLR South Shore and Tabatha. Well done

JLR South Shore is a top notch dealership. The whole team is very welcoming from the moment you walk inside. The building is very modern and gives a vibe of a luxury lifestyle. Tabatha Romo went above and beyond. The presentation/reveal for my wife’s new car was amazing! She took her time explaining everything and helped my wife get settled in her new car. Thank you Tabatha and JLR South Shore!

Purchased a 2018 Chevy Malibu with Tabatha as my Salesperson. Very easy going, the transaction went smoothly and she was an Absolute Professional Sales Woman to work with. If you’re in the market for a New or Used vehicle give Tabatha a Call. You won’t be disappointed!!

Very professional and accommodating with accurate description of the vehicle

Tabatha was fantastic throughout the entire buying experience!

Great team, incredibly helpful, and always willing to accommodate budget needs.

I recently purchased a Range Rover from Jaguar Land Rover South Shore, And I couldn’t be happier with the experience! Laura was absolutely fantastic throughout the entire process. She was knowledgeable, patient, and made everything so smooth and stress-free. The service we received was top-notch from start to finish. Laura took the time to answer all our questions, insured we got exactly what we wanted, and went above and beyond to make sure we were satisfied. If you are looking for a great dealership experience, I recommend Jaguar Land Rover South Shore! Ask for Laura - she is amazing!

Very friendly and helpful!

Great people (Gina and Jack)! Made the overall experience enjoyable and easy!

I had a great experience at South Shore JLR this past Saturday buying my beautiful new Land Rover! From sales to finance, to signing on the dotted line, everyone was so nice, and I never felt pressured by anyone. Everything went smoothly, and anyone interested in a Land Rover or Jaguar, this is the place you need to shop!!! Shout out to Kenny, Jack, and Rick!!! Thank you so much!!!!

Best car buying experience. Customer service is their highest priority. Even delivered our Defender to us!

We had a phenomenal experience with South Shore Jaguar Land Rover. We had the pleasure working with Tabatha on our Range Rover purchase. Not only was Tabatha very knowledgable, her and her team stayed late to help us complete our purchase. They definitely went above and beyond for us! We will definitely be back!

I just wanted to give a shout out...kudos..and a huge thank you to Laura. She was exceptional from the time I walked into the establishment until I left. When I entered she told me she was going to get me in the vehicle that I wanted but had no intentions on purchasing. I came in with my BMW and advised her that I was getting tired of the same ol same ol and I just loved the Jaguar that I seen online but was just coming in to make sure the price and vehicle I seen matched. ( shoutout ... Read More

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Google - Nov 12, 2024

I just wanted to give a shout out...kudos..and a huge thank you to Laura. She was exceptional from the time I walked into the establishment until I left. When I entered she told me she was going to get me in the vehicle that I wanted but had no intentions on purchasing. I came in with my BMW and advised her that I was getting tired of the same ol same ol and I just loved the Jaguar that I seen online but was just coming in to make sure the price and vehicle I seen matched. ( shoutout to Sarah R). I actually was going to go to BMW or Mercedes to see what they had so I could make a plan to visit around the New Year and test drive the Mercedes S class.Although I stated this several times Laura asked that I give her the chance to see what she could do and to get me into something that day. I said okay but this is not going to happen so I would hate to waste our time. Especially since I know I was a hassle to deal with as stated I did not come in to purchase anything that day. Fast forward I don't know how but she made it happen and she was very personable throughout the entire interaction. She was very humble,funny, and made my car buying experience very relaxed. Even on the test drive I forgot she was present because she let me enjoy the car as if it was mines already. She is not only a sales woman but she is like a family friend. Each time even after buying the car she makes sure to follow up and that I am happy with my purchase. She is always smiling and even gives out hugs which is super exceptional to not just make me feel like a sale. She deserves more than 5 stars and a raise. Lots of people can sale especially a car as often times it sales itself but not everyone is personable, genuine or truly care. Once you walk out that door you are nothing more than a sale to them and that's not how it should be. As it's not about the number of sales but long lasting relationships. I have brought vehicles and I seen so many people come and go but then you have the ones we keep coming back to purchase from because of that honest interaction and feeling worthy and that they will remember you and your name. I did run into an issue with the car no fought of hers but she made sure to get it taken care of with also I can't forget Jack( British) as both make sure I am taken care of. They even went so far and beyond that when I told them I been at the establishment all day and was dizzy and about to fall out they offered my mother and I lunch. Wow...great work you guys. They really worked hard for me and made the impossible (possible). I can't say enough about the team here at Jaguar crown point or I would be speaking all day. But everyone from Laura, Sarah R ( the reason why I came in)Jack P, Jack M in finance, Rick, Chris, Gina, Steven ,Luis and anyone else I had the chance to speak with thank you. P.S. I have received many compliments on the car and I look forward to sending people Laura way . As several people I know stated they will be looking to purchase next summer. I know people with social media and a large following so I will try to get the word out as much as possible especially once the nice weather hits again and I bring the car out for a few rides ( as long as it holds up) . I will also be contacting Corporate just to let them know how I feel about the car and about Laura great service. Thank you TEAM JAGUAR CROWN POINT , Denise and SD

I've never had such a great experience with car shopping. Until now I would get turned down left and right as well and being treated as a lower class human. Tabitha made me feel like I was not only welcome but wanted. The customer experience here is absolutely top tier 👌 I will be recommending everyone to go here!

Excellent experience. Tabatha and team was great to work with!

I really felt like a priority- and that's what matters, right?

What a great experience. The patience and flexibility Kenny and both Jacks displayed at this dealership was above first class. I live in Chicago but would gladly travel twice the distance to work with them on my next vehicle. In an industry typically filled absolute garbage and game playing, none of that here and blew every other dealer out the water. Land Rover or not, go see Kenny & Jack. You won’t regret it.

This was by far the best experience I’ve ever received at a dealership! From beginning to end, Tabatha Romo made the process super smooth! She’s such a beautiful soul, professional and down-to-earth! I told her how much I utilize ride sharing so she knew that I was the “Uber Queen”! I was literally spending damn near a thousand dollars in Uber per month! Tabatha was like oh no, that’s expensive and I’m going to do everything I can to get you your own vehicle & we both said “goodbye Uber”!! Jaguar Land Rover South Shore is ... Read More

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Google - Oct 24, 2024

This was by far the best experience I’ve ever received at a dealership! From beginning to end, Tabatha Romo made the process super smooth! She’s such a beautiful soul, professional and down-to-earth! I told her how much I utilize ride sharing so she knew that I was the “Uber Queen”! I was literally spending damn near a thousand dollars in Uber per month! Tabatha was like oh no, that’s expensive and I’m going to do everything I can to get you your own vehicle & we both said “goodbye Uber”!! Jaguar Land Rover South Shore is truly family-Oriented! Even the finance personnel! Rick was amazing as well, we could chat for hours! If you’re in the market for a vehicle or know someone that is, this is surely the place to go! They’ll make it happen for you as they did for me & don’t forget to ask for Tabatha!

This was a great experience from start to finish. Tabatha made us feel very welcome and worked with us to find a vehicle that fit our needs. When you visit definitely ask for Tabatha if you want a 5 star experience.

Tabetha made purchasing a vehicle very simple and effortless. Great initiative on her part, directing me every step of the way and guiding me with great knowledge and expertise of vehicles along with working inside my budget.

Worth the drive from Chicago. Great inventory. Jack and Luis were professional and efficient.

Tabatha was awesome!!! Everyone was friendly! Tabatha worked to get me the best deal possible. Over all it was a very good experience and I will be calling Tabatha again for my next vehicle purchase.

Tabatha Romo was phenomenal!! I came in from out of state and I had a long trip ahead of me and she knew that so she was prepared for me as soon as I got there and she got me in and out quickly and answered all my questions and took the time to go over everything on the vehicle for me and there were actually a couple things that we couldn’t figure out and she was able to get those answers for me. She definitely went above and beyond, and I would recommend working with Tabatha to anyone ... Read More

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Google - Oct 1, 2024

Tabatha Romo was phenomenal!! I came in from out of state and I had a long trip ahead of me and she knew that so she was prepared for me as soon as I got there and she got me in and out quickly and answered all my questions and took the time to go over everything on the vehicle for me and there were actually a couple things that we couldn’t figure out and she was able to get those answers for me. She definitely went above and beyond, and I would recommend working with Tabatha to anyone and I will probably be purchasing another vehicle from her in the near future!

The staff here is fantastic! They genuinely prioritize customer satisfaction and go above and beyond to give a VIP experience.

Wonderful experience with Steven. He made the process quick and easy.